An Excerpt From Client’s First: The Two Word Miracle
When JoAnn and I combined honesty with competence with caring we unleashed a powerful synergy which changed our lives and suddenly made everything easy.
Our lives before Clients First had been a series of ups and downs, anticipations and disappointments, successes and failures. We were like most folks. Life was often a struggle. Suddenly our lives became a progression of ups and ups, expectations exceeded and undreamed of successes. It was as if a logjam had busted up and now everything was flowing in the same direction.
I know of no other way to explain what was happening than using synergy. At the time these three Key changes seemed small. As we were going through the process of first deciding to undo that one transaction and then passing our decision on to Marta and Susan, we were excited at the way we felt without knowing why. We felt good. But we had no idea that this was some monumental moment in our lives.
I’m sure our forefathers were sober men as they penned the Declaration of Independence and later the United States Constitution but I doubt they had any idea about the vast consequences of their actions. You simply don’t think about making history. John Adams was probably preoccupied with his family’s needs and Benjamin Franklin may have been more concerned with a new ache or pain that morning. They had no idea what was to come and how they would change the world. Now I have no delusions that Clients First is as important as a government of the people, by the people and for the people, but it has a synergetic power to change lives.
Clients First changed our world. We were free. We no longer had to think about what we were saying or had said. Whatever we said was the truth or, we didn’t say it. The only challenge was to know the truth and it’s surprising how easy that becomes when your goal is honesty. Whatever we said was competent or, we didn’t say it. How liberating it is to acknowledge your limitations and say, “I’ll find out.” Whatever we said was anchored in a deep and passionate desire to get what our client wanted. The synergy which results from the combination of the three Keys gave us the gift of freedom.
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